FAQ'S
FAQ – Got Questions? We Got You.
Welcome to the FAQ. Whether you’re here for the drip details or tracking your latest cop, this page has you covered.
Where do you ship from?
· All orders are shipped from our POD service. Straight from the source.
Do you ship internationally?
Yes. As well as shipping within the UK we also ship to USA, France, Spain, Canada, Australia.
How long does shipping take?
UK
- Standard: 2–4 working days
- Express: 1-3 working days
International
- 10 - 30 days. (SHIPPING TIMES ARE ESTIMATES NOT GUARANTEED)
How can I track my order?
· As soon as your order ships, you’ll get a tracking link via email. Check your spam if it’s not in your inbox.
RETURNS & EXCHANGES
Can I return my order?
Due to the nature of print-on-demand production, we can’t accept returns or exchanges for:
- Choosing the wrong size or colour
- Change of mind after ordering
- Delays caused by the shipping carrier
How do I return faulty items?
· No need to return, we will send a replacement free of charge
Do you offer exchanges?
· We don't offer returns or size exchanges currently. However, if your item arrives damaged, defective, or incorrect, we’ll absolutely make it right.
PRODUCT INFO
How do your sizes run?
· Most pieces fit true to size unless stated otherwise. Check our Size Guides for more info.
Are your drops limited?
· Our standard drops are not limited; however Limited edition drops including special items are only available for the specified periods of time.
Where are your clothes made?
· We work with high quality POD manufacturers based all around the world. Quality and customer satisfaction matters.
w. We also work with manufacturers in china to ensure high quality and comfortable clothing.
PAYMENTS & SECURITY
What payment methods do you accept?
· We accept Visa, Mastercard, Amex, PayPal, Google Pay, Discover, Maestro, Shop Pay and Union Pay.
Is your site secure?
· Fully encrypted. Your payment and personal info are safe with us.
GENERAL
When’s the next drop?
· Follow us on Instagram @thehearts_and_halos or sign up to our newsletter to stay in the loop. Our community hears it first.
· I’ve got a question that’s not listed here.
No worries—shoot us a message at apparel.halo06@gmail.com and we’ll get back ASAP.
